Cancellation policy

Last updated 2026-10-10

Cancellation by the renter

Free cancellation until 24 hours before your start time. If you booked less than 28 hours before the start, you can cancel free within 4 hours of your booking being confirmed (and before the start). Later cancellations forfeit the URent service fee and the rental stays with the owner, and add a strike to your account. Refunds return to your URent wallet instantly. You never owe the owner anything for a cancellation.

Cancellation by the owner

If you cancel after the booking is confirmed, the renter gets a full refund — rental, delivery fee and the URent service fee — instantly to their wallet, and your reliability score takes a strike. If you have already withdrawn the money, this refund may take your wallet negative, which blocks new bookings, listings and withdrawals until you top up. Two late cancellations in 90 days pause all your listings for 14 days.

No-show

Renter: if you are not at the handover point 30 minutes after the agreed time, the owner can mark a no-show: nothing is refunded — the rental stays with the owner and the URent service fee with URent — and a strike is recorded. Owner: if you are more than 60 minutes late, the renter can cancel with a full refund to their wallet (rental, delivery fee and service fee) and a strike is recorded against you.